Question 1

How to purchase a SIM card or use eSIM support?

Accepted Answer

If your phone supports eSIM, choose the destination you are going to and purchase an eSIM plan that suits your needs.

Question 2

Does eSIM have an expiration date?

Accepted Answer

eSIM usually has a validity period of 30 days after purchase. Please activate and use it within the validity period.

Question 3

Can I purchase multiple eSIM plans at once?

Accepted Answer

Yes, you can purchase multiple eSIM packages as needed. Each package is independent.

Question 4

Can I buy eSIM in advance?

Accepted Answer

You can purchase in advance, but it is recommended to buy before your trip to ensure use within the validity period.

Question 5

Will installing an eSIM card affect the main functions of the phone?

Accepted Answer

Installing an eSIM will not affect the main functions of your phone and can be used normally.

Question 6

What if there are problems with installation?

Accepted Answer

If you encounter problems during installation, please contact customer service and we will help you solve them.

Question 7

Can eSIM be transferred to other phones after installation?

Accepted Answer

Once an eSIM is installed on a device, it usually cannot be transferred to other devices.

Question 8

What if I encounter network problems when using eSIM?

Accepted Answer

If you encounter network problems while using eSIM, please check your settings or contact customer service.

Question 9

How is the time calculated?

Accepted Answer

The package time starts from the time of activation. Please use it up within the validity period.

Question 10

Is the signal stable?

Accepted Answer

Our eSIM service provides stable signals based on local carrier networks.

Question 11

Is LTE network normal when purchased?

Accepted Answer

LTE network is standard 4G network and can be used normally.

Question 12

What does native network mean?

Accepted Answer

Native network refers to the direct network of local carriers without third-party transit.

Frequently Asked Questions

How to purchase a SIM card or use eSIM support?

Does eSIM have an expiration date?

Can I purchase multiple eSIM plans at once?

Can I buy eSIM in advance?

Will installing an eSIM card affect the main functions of the phone?

What if there are problems with installation?

Can eSIM be transferred to other phones after installation?

What if I encounter network problems when using eSIM?

How is the time calculated?

Is the signal stable?

Is LTE network normal when purchased?

What does native network mean?

Still have questions? Contact Support

Frequently Asked Questions

How to purchase a SIM card or use eSIM support?

Does eSIM have an expiration date?

Can I purchase multiple eSIM plans at once?

Can I buy eSIM in advance?

Will installing an eSIM card affect the main functions of the phone?

What if there are problems with installation?

Can eSIM be transferred to other phones after installation?

What if I encounter network problems when using eSIM?

How is the time calculated?

Is the signal stable?

Is LTE network normal when purchased?

What does native network mean?

Still have questions? Contact Support

Frequently Asked Questions

Questions List

How to purchase a SIM card or use eSIM support?

Does eSIM have an expiration date?

Can I purchase multiple eSIM plans at once?

Can I buy eSIM in advance?

Will installing an eSIM card affect the main functions of the phone?

What if there are problems with installation?

Can eSIM be transferred to other phones after installation?

What if I encounter network problems when using eSIM?

How is the time calculated?

Is the signal stable?

Is LTE network normal when purchased?

What does native network mean?

Still have questions? Contact Support

Frequently Asked Questions

Questions List

How to purchase a SIM card or use eSIM support?

Does eSIM have an expiration date?

Can I purchase multiple eSIM plans at once?

Can I buy eSIM in advance?

Will installing an eSIM card affect the main functions of the phone?

What if there are problems with installation?

Can eSIM be transferred to other phones after installation?

What if I encounter network problems when using eSIM?

How is the time calculated?

Is the signal stable?

Is LTE network normal when purchased?

What does native network mean?

Still have questions? Contact Support